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    • Introduction
      • Quick Start (React Native)
      • Quick Start (Website)
      • React Native Configuration
      • Overview
      • npm & React
      • Options Reference
      • WordPress
      • React Native Widget
      • Headless SDK
      • Theming
      • Context
      • Navigation
      • External Navigation
      • Handling Tools
      • Voice Chat
      • Sub-Projects
      • Error Handling
      • CLI
      • Dashboard
      • Onboarding
      • Invitations
      • Billing
      • Usage
      • Settings
      • Sign-in & Account
      • Dashboard Assistant
        • Project
        • Overview
        • Conversations
        • Chat Test
        • Sub-Projects
        • Analysis
        • Unanswered Questions
        • Insights
        • Configuration
        • AI Behavior
        • Members
        • Documents
          • Overview
          • Create with AI
          • Versions
          • Response Channel
        • Action Logs
        • Navigation Rules
        • External Destinations
        • Chat Theme
        • PII Masking
        • Websites
        • Mobile Apps
        • API Keys
        • Project Settings
      • API Key Security

    On This Page

    • Statuses
    • Adding an answer to your FAQ
    • Dismissing or reopening
    Question? Give us feedback Edit this page 
    DashboardInside a ProjectUnanswered Questions

    Unanswered Questions

    Questions the AI could not ground in your project’s documents, tools, or navigation. Use this list to find gaps in your knowledge base and close them.

    Statuses

    Each question has one of three statuses, and a filter bar at the top switches between them (plus an All view):

    StatusMeaning
    OpenNot yet handled.
    Added to FAQAn answer was published from this question.
    DismissedMarked as not worth answering.

    Each row also shows how many times the question was asked and when it was last asked.

    Adding an answer to your FAQ

    On an open question, click Add to FAQ to reveal an answer text box. Write the answer, then click Add to Document to either add it as a new FAQ item to an existing FAQ document, or create a new FAQ document if you don’t have one yet. The question’s status moves to Added to FAQ.

    Dismissing or reopening

    Click Dismiss on an open question to mark it as not worth answering. A dismissed or added question can be reopened, which sets its status back to Open.

    Last updated on October 1, 2026
    AnalysisInsights

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