Analysis

AI-generated analysis of your conversations: what users are asking, where the AI is struggling, and what to add to your documents or tools next.

Available on plans that include conversation analysis — see Billing. For token/cost usage, see Usage and the Overview page’s At a Glance cards instead; this page is about conversation content, not billing.

Start New Analysis

Configure and run a report:

• Time Range — This week, This month, Last 7/30/90 days, or a custom date range.
• Message Limit (optional) — cap how many messages the report processes.
• Include AI responses — whether the assistant’s own replies are analyzed, not just user messages.
• Extract FAQ suggestions — generate FAQ candidates from repeated questions.

Analysis runs in the background; the page polls and updates automatically while a report is pending or processing, so you can close the window and come back later.

Report Sections

• Summary — a narrative overview of the period.
• Categories — message distribution by topic, with example messages per category.
• FAQ Suggestions — questions extracted from user messages (only when that option was enabled), each with an “Add to Document” action that lets you pick one of your existing FAQ documents (or create a new one on the spot) and adds the question/answer pair to it.
• Top Issues — recurring friction patterns, with a severity (high/medium/low) and mention count.
• Insights — narrative key findings across the conversation set.
• At a Glance — messages analyzed and conversations analyzed, for that report.

Previous Reports

Past reports are listed and can be reopened, or deleted permanently (with a confirmation — this cannot be undone).